Background

With offices in 16 African countries and operations in a further 18, Sagaci Research is the leading provider of African market data and analysis.

In a continent where garnering reliable and up-to-date information can frequently be a challenge, our mission is to provide clients with powerful consumer and trade data that helps them to unlock success in some of the world´s fastest-growing markets.

The Role

The Operations Manager will lead our field data collection activities across the African continent. The Operations Manager will be based in Barcelona with a team of Operations Executives supporting its work, this is the central operations team. He will report to our Global Operations Director.

The central operations team is responsible for the recruitment, training, follow up and coordination of the data collection teams across Africa (the local teams).

Each local team works under the direct supervision of a field manager. Your job is to coordinate the work of the central operations team and achieve the data collection objectives on time and with accuracy, agreed with other departments of the company.

What will you be doing?

  • Management and coaching of the Operations Executives
  • Defining the process for Operations management within the firm
  • Selection and recruitment of field managers across the African continent
  • Support field managers to help them build-up local teams of field agents
  • Brief field managers on project operations in order to prepare launch
  • Train field managers on core research methodologies and internal processes
  • Follow-up on project execution and ensure timelines are met
  • Maintain global field planning and consolidate needs across countries
  • Review and approve field budgets

Who are we looking for?

  • You have been managing large teams with success (sales, activations, merchandising, customer service, …)
  • You have the ability to organize a very large number of projects orderly
  • You have the ability to communicate simple and clearly
  • You are able to drive accountability in your teams
  • You are metrics-driven and are able to instill that in your teams
  • You easily adapt to different personalities and cultures
  • You are a team player. You are not shy to ask for help
  • You are driven, passionate and resilient